Terms & Conditions
The terms on which this website is provided, and how orders and prices work.
About this website
This website is operated by Nalieh, Moi Avenue, Iconic Business Plaza, Mezzanine Floor M12, Nairobi, Kenya. By using it you agree to these terms.
The catalogue
The products shown here are a catalogue, not an offer to sell. Nothing on this site forms a contract. A sale is agreed only when we confirm your order, its price and its availability directly with you.
Prices and pack sizes
Where a price and pack size are shown, they are the confirmed figures for that product at the time of publication. Where a product shows Price on enquiry, no price has been published and the current price is confirmed when you order. Prices may change without notice; the price we confirm when you order is the price that applies.
Product information
We describe products as accurately as we can. Packaging, ingredients and appearance may change from time to time, and the current product label is always the definitive source for ingredients, allergens, weight and usage. Read the label before use.
Nothing on this website is medical or nutritional advice. Product descriptions should not be taken to mean that a product treats, prevents or cures any medical condition.
Pantry packages
Pantry package contents shown on this site are drawn from earlier Nalieh materials and are illustrative. The contents and price of any package are confirmed at the time of ordering.
Ordering and delivery
Orders are placed by WhatsApp, telephone or email. Delivery areas, charges and expected times are confirmed when you order. See our delivery information.
Availability
Listing a product here does not guarantee it is in stock. Where a product is unavailable we will tell you and, where we can, suggest an alternative from the range.
Intellectual property
The Nalieh name, logo, product photography and the content of this website belong to Nalieh and may not be reproduced without permission.
Liability
We take care to keep this website accurate and available, but we do not guarantee it is free of errors or uninterrupted. Nothing in these terms limits any liability that cannot be limited under Kenyan law, including your rights as a consumer.
Governing law
These terms are governed by the laws of Kenya.
Contact
Questions about these terms: hello@nalieh.com or 0712 678 390.
Online payment is not offered on this website today. Orders are agreed and paid for directly with the team.